Refund policy
Returns Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it – unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.
To start a return, please contact us at info@emerginc.com.au. Returns should be sent to the following address:
PO Box 800
Bulimba, QLD 4171
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your parcel. Items sent back without prior approval will not be accepted.
For any return-related questions, please contact info@emerginc.com.au.
Damages and Issues
Please check your order when it arrives and contact us straight away if any items are damaged, defective, or incorrect. We'll sort it out as quickly as possible.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods (e.g. food, flowers, plants)
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Custom or personalised items
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Opened or used personal care items (e.g. skincare products)
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Hazardous materials or flammable liquids and gases
If you’re unsure whether your item qualifies, please get in touch.
Please note: We do not accept returns on sale items or gift cards.
Exchanges
The quickest way to get the item you want is to return your original item. Once your return is approved, you can place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the EU, you have the right to cancel or return it within 14 days – no questions asked. The item must be returned in the same condition you received it – unused, with tags and original packaging – and proof of purchase is required.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know if your refund is approved. If approved, it will be processed to your original payment method within 10 business days.
Please note your bank or credit card provider may take additional time to process the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@emerginc.com.au.